Sandra Dean - BACP Registered member

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Author (Amanda Green), Blogger, Life Writing Workshop coach, BACP Counsellor Dip., Aerial Photographer and Orangutan, Animal and Mental Health campaigner in Essex

Maison Noir tea rooms Hadleigh, Essex review

Maison Noir in Hadleigh, Essex – I have visited this tearoom many times and my mum and dad are regulars.  We’ve enjoyed the outside garden in the summer and inside tearoom on colder days – sandwiches, soups, tea, coffee and cakes.  All very enjoyable.  But, I never feel like we can properly relax as I can in a costa coffee or tasty bites in Benfleet, or many other places where I do not feel rushed.  This is a busy tearoom, but since it has been made bigger due to the transfer of all the gifts to a seperate shop, I feel it has changed.  Having worked in hotel and catering and business I understand fully that the turnaround of tables is important, particularly if people are waiting, but I do also very much appreciated loyal and regular customers.  And that is why I have to write something, because I went in with my mum in November 2011 and we were turned away.  Not because there wasnt a table, because there was, but we were told that if we didnt have ‘lunch’ ie a soup or a sandwich, then we couldnt be seated or served.  Now I dont go as much as my mum, but she went in there about twice a week, having crumpets and tea and always tipped well.  So, for her I am annoyed.  She is ok with it now, and has resumed her custom after a break, but I still do feel it is ridiculous and they are fogetting themselves when it comes to customer service.  What is the difference if we have crumpets and a teacake instead of a soup or a sandwich and lets face it this place is a tearoom not a cafe, and they only serve soups and sandwiches anyway which isnt much of a lunch really.    I think my mum has taken a couple of my brothers in there, but I had to refuse the other day out of principal.  Shame!

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